Frequently asked questions2020-07-10T08:37:43+00:00

Frequently asked questions:

How do i pay for the work done?2020-03-12T15:00:10+00:00

We have both online (Credit/debit card/net banking/PayPal) & Offline (Check) payment options.

Is any payment received before work is done?2020-03-12T14:59:48+00:00

An invoice will accompany the completed service.

How do you comply with HIPAA?2020-03-12T14:59:27+00:00

We sign an agreement to keep all information relating to our client’s records and case confidential.  The following are our security parameters:

  1. Secure file upload
  2. Firewall & Intranet based E-mail access (only within the premises)
  3. Restricted access to client specific folders
  4. Complete restriction on data access via external ports on PCs
  5. Support for secure FTP or client housing platform
  6. Access controls and login credentials for file server
Will I receive confirmation that the file has been received?2020-03-12T14:59:01+00:00

Yes, generally on the following day.

Would it be possible for the relevant bates number(s) to be referenced in the summary that is sent to us?2020-03-12T14:58:35+00:00

Yes. It is a standard capture in our chronology/summary.

Can you work with our Case Management Software?2020-03-12T14:58:09+00:00

Yes. We can access medical records that are filed in Case Management Systems such as Needles or TrialWorks. We can also summarize and enter information into fact and issue management software such as CaseMap.

If I receive additional Medical Records can they be added to my chronology?2020-03-12T14:57:31+00:00

Yes. We can add additional records to the chronology if it was delivered in Word format. If it was delivered in PDF format with Bookmarks or Hotlinks, we can add records but additional time and expense are involved.

If the medical records are on a CD how do I forward them onto you?2020-03-12T14:56:36+00:00

Transfer files from CD to hard drive (drag and drop). Then transfer directly to our server.

How much does your services cost?2020-03-12T14:56:03+00:00

The hourly rate for chronology/summaries & others are $25 and for Expert medical opinion is $50

What’s the experience of reviewing Physicians?2020-03-12T14:54:11+00:00

Our highly trained physicians from India & Abroad perform the initial organizing and opinion related work and are experts in their respective fields – many commanding over 20+ years of clinical experience.

Will you give cost estimate & delivery date before proceed work?2020-03-12T14:53:35+00:00

Yes. Prior to starting on the work, we provide a work plan along with a cost estimate. Our senior MD will review your client medical records and share you the detailed cost estimate & delivery date. Once we have your approval of the work plan and cost estimate, we get started.

How are the files transferred?2021-05-24T04:51:00+00:00

Simply go to our website and click the button “Upload New Case” and then fill the Step-1 form (Basic description about the case), after submitting you will be directed to the records uploading portal. We use a secure, HIPAA compliant internet portal for source file uploads and downloading organized files, summaries and hyperlinks. File formats accepted are DOC, XLS, PDF, JPG, TIF, ZIP, and SIT.

What is the normal turn around time?2020-03-12T14:50:29+00:00

The normal turnaround time is 1 week for a medical record review but there is no expedite fee.

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