Frequently asked questions:
We have both online (Credit/debit card/net banking/PayPal) & Offline (Check) payment options.
An invoice will accompany the completed service.
We sign an agreement to keep all information relating to our client’s records and case confidential. The following are our security parameters:
- Secure file upload
- Firewall & Intranet based E-mail access (only within the premises)
- Restricted access to client specific folders
- Complete restriction on data access via external ports on PCs
- Support for secure FTP or client housing platform
- Access controls and login credentials for file server
Yes, generally on the following day.
Yes. It is a standard capture in our chronology/summary.
Yes. We can access medical records that are filed in Case Management Systems such as Needles or TrialWorks. We can also summarize and enter information into fact and issue management software such as CaseMap.
Yes. We can add additional records to the chronology if it was delivered in Word format. If it was delivered in PDF format with Bookmarks or Hotlinks, we can add records but additional time and expense are involved.
Transfer files from CD to hard drive (drag and drop). Then transfer directly to our server.
The hourly rate for chronology/summaries & others are $25 and for Expert medical opinion is $50
Our highly trained physicians from India & Abroad perform the initial organizing and opinion related work and are experts in their respective fields – many commanding over 20+ years of clinical experience.
Yes. Prior to starting on the work, we provide a work plan along with a cost estimate. Our senior MD will review your client medical records and share you the detailed cost estimate & delivery date. Once we have your approval of the work plan and cost estimate, we get started.
Simply go to our website and click the button “Upload New Case” and then fill the Step-1 form (Basic description about the case), after submitting you will be directed to the records uploading portal. We use a secure, HIPAA compliant internet portal for source file uploads and downloading organized files, summaries and hyperlinks. File formats accepted are DOC, XLS, PDF, JPG, TIF, ZIP, and SIT.
The normal turnaround time is 1 week for a medical record review but there is no expedite fee.